Privacy Policy

1. Introduction

At Engineering Solutions, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle any personal information we collect from you when you use our website, communicate with us, or engage our custom software services.

2. Information We Collect

We may collect and process the following data about you:

• Contact Information: Name, email address, phone number, and company details provided via our contact forms.
• Service Data: When implementing an ERP system, we may temporarily process business data necessary for migration and setup.
• Technical Data: IP addresses, browser types, and usage metrics when navigating our website.

3. How We Use Your Information

We use your information strictly to:

• Provide the consultancy and deployment services you request.
• Communicate regarding your implementation, updates, or support tickets.
• Improve our website and service offerings based on aggregate usage data.

4. Third-Party Disclosures

We do not sell, trade, or rent your personal information to others. We may share limited information with trusted third-party service providers (such as cloud hosting providers, email processors like Resend, or API providers like Meta for WhatsApp) solely for the purpose of operating our business and delivering your requested services, subject strictly to confidentiality agreements.

5. Data Security

We implement strict security measures to protect your data. All implementations of ERPNext and supporting tools are secured behind modern authentication methods and encrypted connections (SSL/TLS). However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your data by contacting us.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us via our Contact form.